Rocky Road

As a small family business we understand the importance of excellent customer service.  YOU are important to us.  We love to do business the old fashioned way, as in waiting on you personally, or talking with you over the phone. 

We believe in a world of e-commerce customer service should not be lost.  In fact it is even more important for us to keep a connection with you.  There is a family behind this website and a company that believes in the quality and integrity of our product.  You are a person behind an email/phone that deserves the very best customer service from us. And that is what we will strive to give you.

Returns/Exchanges

We apologize for any inconvenience, but we do NOT offer returns on Perishable Goods or edible items. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines to name a few cannot be returned. If your product was damaged, you must report the damage to us immediately upon delivery along with our shipment tracking number.

Additional non-returnable items:

Gift cards are Non-returnable and Non-refundable.

If your items were damaged during our shipment to you, we may replace these items. The product damage must be reported to us immediately with our shipment tracking number. All damaged items may need to be returned to us. Once approved and return item is received, we will ship a replacement to you.